- Key Chic Boutique offers a 21 day return policy (from the date of receipt) for store credit. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing of your return package, please make sure to have your Return Merchandise Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
- Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
- Return Procedure All returned items will be inspected accordingly upon receipt. Any item that does not meet our return requirements may be refused and returned back to the sender. Our return department will have sole discretion to make final decisions on returns.
- Return Disclaimer Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by email at ContactUs@KeyChic.com. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is Customer Service, Key Chic Boutique, 265 S Western Ave,# 74892, Los Angeles, CA 90004
- Please note: All Resale Shop items, intimates and swimwear are FINAL SALE.
HOW CAN I CANCEL MY ORDER?
To cancel your order, please contact us at 415-578-0583 or contactus@KeyChic.com for further assistance. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-communication). Cancellation of an order must be confirmed and will then be verified by email.