F.A.Q.'s

Checking Out

  • All transactions are completed using a secure interface.  Don’t have a paypal account? no problem. You can still checkout using Paypal’s or shopify's secure interface with your debit or credit card.
  • Your order will ship within 4 Business days!

Shipping Address and Handling Charges 

KeyChic.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

Shipping Methods

Orders require 2-6 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only. 1. 2nd Day Air (2 business days for delivery, once package leaves our warehouse). 2. Ground Shipping (5 to 10 business days for delivery, once package leaves our warehouse). 3. USPS Priority Mail (for APO, FPO, VI, GU address) Shipping Terms & Conditions Orders are to be processed within approximately 2-6 business days, provided the items are in stock and there are no problems with the payment verification/shipping address. KeyChic.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend using the same address for both your shipping and billing address. Otherwise, your order could be subject to verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.

Why stop shopping when you can receive free shipping? 

With a minimum purchase of $75 or more at KeyChic.com, shipping is no cost to you. This limited time offer applies only to standard ground shipping. 

*You must purchase a total of $75.00 worth of merchandise before taxes, shipping and handling. No price adjustments on previous purchases.  Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for express shipping. Limited time offer. Terms subject to change without notice.

What size should I order?

Have a question about sizing or how something will fit your shape? Here at Key Chic we know that all women want their clothing to fit their curves. That is why many of our apparel items have a sizing guide so that you can be sure that you are getting a perfect fit. Still have a question about an item, please get in touch with us and our customer service team will be happy to help you with any sizing questions you may have.

Return policy

  • Key Chic Boutique offers a 14 day return policy (from the date of receipt). We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing of your return package, please make sure to have your Return Merchandise Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
  • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
  • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
  • Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
  • Return Procedure All returned items will be inspected accordingly upon receipt. Any item that does not meet our return requirements may be refused and returned back to the sender. Our return department will have sole discretion to make final decisions on returns.
  • Return Disclaimer Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by email at ContactUs@KeyChic.com. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is Customer Service, Key Chic Boutique, 2730 W Tregallas Rd,# 2602, Antioch, CA 94531
  • Please note: All Resale Shop items and swimwear are FINAL SALE.

How can I cancel my order?

To cancel your order, please contact us at 415-578-0583 or contactus@KeyChic.com for further assistance. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-communication). Cancellation of an order must be confirmed and will then be verified by email.

General

This Website may include inaccuracies or typographical errors. KeyChicBoutique.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. KeyChicBoutique.com can revise these Terms at any time without notice by updating this posting.

Trademarks / Logos / Images KeyChicBoutique.com, the KeyChicBoutique.com logo, the original product images taken byKeyChicBoutique.com, and all KeyChicBoutique.com-based trademarks are trademarks or registered properties of KeyChicBoutique.com in the United States and other countries and are protected by law. Unauthorized use of KeyChicBoutique.com’s Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from KeyChicBoutique.com is in violation of U.S. and International copyright law.

Links to Third Party Sites This Website may be linked to other websites which are not under the control of and are not maintained by KeyChicBoutique.com. KeyChicBoutique is not responsible for the content of those sites. KeyChicBoutique.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by KeyChicBoutique.com of those sites. KeyChicBoutique.com reserves the right to terminate any link or linking program at any time.

 

If you have any additional questions please feel free to Contact Us and we will do our best to address your concerns.

 

Thanks For Shopping!!